How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://basicmaids.launch27.com/login/

We service the areas of Richmond, VA and Dallas, TX

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

You can log into your account at this link https://basicmaids.launch27.com/login/

You can submit a password change request on the customer login page at https://basicmaids.launch27.com/login/

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Log into your account and update your address in your upcoming booking.

Log into your account at https://basicmaids.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You cannot apply your coupon to past appointment that was already completed.

We need a credit card to reserve the time for your cleaning.  You will not be charged unless there are extra services that exceed the cost of your voucher.

Absolutely.  All of our employees are interviewed and pass a nationwide detailed background check.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very seriously.

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, notify us SAME DAY, we will come out and re-clean within 48 hours. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.